Phone Number: 888-246-2675
888-246-2857 (Espanol)
866-874-2646 (TTY)
Availability: M-F: 8:00 a.m. - 11:00 p.m., EST
Sat-Sun: 10:00 a.m. - 8:00 p.m., EST
Handles calls and emails from the general public, providing general information on smallpox vaccine and possible adverse reactions, as well as other public health issues. Designed to provide CDC-approved information during a biological, chemical or nuclear terrorism emergency. Has the capacity to respond to 1,200 contacts per day and can modify hours if needed. Routes calls to CDC's Clinician Information Line according to protocol. Routes other emergency calls to CDC's EOC.
Phone Number: 800-232-2522
800-232-0233 (Espanol)
800-243-7889 (TTY)
Availability: M-F: 8:00 a.m. - 11:00 p.m., EST
Handles calls from the general public and public and private providers; offers basic information on 18 vaccine-preventable diseases and adverse reactions. Maintains database of non-profit clinics. Refers calls to subject matter experts through a National Immunization Program point-of-contact system and to the Clinician Information Line, whenever appropriate.
Phone Number: 404-639-3534
800-311-3435
Availability: M-F: 8:00 a.m. - 5:00 p.m., EST
Receives calls from all sources on public health issues. Answers inquiries and refers to appropriate CDC offices.
Phone Number: 888-USA-RIID (800-872-7443)
888-647-6676 (Military Medical Support Office)
Availability: 24/7
Handles inquiries from military personnel receiving or about to receive smallpox vaccine. Refers calls to appropriate military treatment facilities for follow-up.
